Recent Posts

Saving Flood-Damaged Belongings in Northampton

1/7/2024 (Permalink)

a flooded living room with furniture floating everywhere If flood damage occurs in your home, you need everything repaired quickly. Contact SERVPRO 24/7 for certified technicians.

Flood Damage Cleanup by Trained SERVPRO Technicians

Flood damage can happen anywhere and anytime, whether residents live in Northampton or elsewhere. Flooding often comes with other complications, including sewage, mold, or pests. Professional mitigation is a must for keeping home occupants safe during the restoration process.

Certified SERVPRO® professionals respond to Northampton flood damage restoration needs within hours of a resident’s call. This crew can provide power sources and other tools necessary to mitigate the damage and begin the processes required to return a home’s structural components and contents to a pre-flood condition.

Flood Damages Come from More Than Just Water

Flood damage usually comes with much more for homeowners to be concerned about than just water, which can make DIY cleanup ill-advised for a plethora of reasons:

  • Presence of needles, sharps, and chemical runoff from floodwater
  • Floodwater affecting home electrical systems can make interaction with appliances risky
  • Sewage, debris, and pests from flooding affect sanitation and comfort in the home
  • Mold growth from floodwaters can begin within as little as 24 hours after exposure

Restoration professionals like the crew at SERVPRO are trained and equipped to handle floodwater and debris efficiently and safely to ensure homeowner safety after flooding occurs.

SERVPRO Streamlines Claims Filing and Contents Restoration

Another essential aspect of SERVPRO’s success in flood restoration is its pack-out and move-back systems.

SERVPRO pack-out and move-back, inventory system, documentation

  • Pack-outs entail organizing and packing flood-affected items room by room for off-site storage at a SERVPRO warehouse
  • SERVPRO’s paper and digital inventory systems detail useful information about packed items that can prove essential for proof of loss claims filing
  • After the home and its contents are sufficiently cleaned and restored, items are moved back and placed in the appropriate room to minimize disruption to homeowner routines and comfort

SERVPRO of Hampshire County is Here to Help® when property owners need it. Residents can call (413) 324-1300 for assistance with flood-related disaster cleanup.

Immediate Flood Damage Response in Northampton

11/1/2023 (Permalink)

call us, servpro poster with truck splashing thru water SERVPRO places powerful trash pumps to extract floodwaters from Northampton properties. Here to Help®

SERVPRO Tackles Northampton's Flood Disruptions Head-On

The feelings of frustration and stress that flooding in a residence brings to homeowners are immeasurable. When water enters a home unexpectedly, it's not just the mess but the worry about what comes next. Even though each incident has unique qualities, one fact remains the same: the cleanup must begin quickly.

Homes in Northampton sometimes face flood damage due to unexpected weather changes, poor drainage, or even the cresting of the Connecticut River. Homeowners can get a jump on the cleanup by moving items out of areas of the home where water is entering.

Here are some frequently seen problems caused by flood damage:

  • Structural damage like warped floors and swollen walls
  • Ruined personal items like photos, documents, and furniture
  • Mold growth, which thrives in damp conditions and poses health risks
  • Potential electrical issues that could risk safety

Here's how SERVPR® in Northampton leaps into action

  • They begin with a complete assessment to understand the damage scale
  • They extract large amounts of water swiftly using high-grade equipment
  • They dry and dehumidify to ensure no sneaky damp spots remain

Drying Floors and Contents

Using equipment that brings warm, dry air and units that dispose of humidity hurry the drying state of the mitigation along. The techs keep close tabs on the moisture left behind through regular air and surface measurements when we say the home is dry; it's dry.

Salvaging of Wet Items

Restoration of salvageable items to their former glory is what SERVPRO's certified techs pride their service upon. Saturated vital documents are not automatically ruined beyond repair. The technicians have access to advanced devices that can use the same restoration methods as the United States Library of Congress.

SERVPRO of Hampshire County is available 24/7 to handle any size of flood damage restoration. (413) 324-1300

Northampton Homes Deserve Our Mold Damage Restoration Expertise

9/10/2023 (Permalink)

mold growing on the wall in the corner of a room Mold damage remediation is a job best left to the professionals. Contact SERVPRO 24/7 for certified technicians who are here to help you.

Mold Damage Restoration Pro's for Results You Want

There is a reason why SERVPRO is the restoration company so many families rely on for mold damage restoration. We know these tiny microorganisms can grow quite rapidly. When they grow at such a quick pace, they easily harm large areas of your Northampton home.

When your home in Northampton requires mold damage restoration, we have the highly trained technicians you want and need. Knowing how to undo the destruction caused by fungi is why SERVPRO receives many calls about our restoration services.

Here, in more detail, are reasons why local homeowners trust and depend on SERVPRO's specialists:

  • Hands-on experience,
  • IICRC-based training,
  • Certification training, and
  • eLearning modules.

When someone begins working at SERVPRO, we don't have them wait to complete any specific training before they can gain hands-on experience. Helping experienced and certified restoration professionals can make classroom training more relevant and easier to learn.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) provides training that results in internationally recognized certification. One certificate of the many different ones offered is for homes, businesses, and contents with a mold infestation.

SERVPRO offers all employees in-house training that also earns the employee a certificate for each section completed. The in-house continuing education sections include water, flooding, fire and smoke, and mold infestation. We also offer this training service to real estate agents, insurance adjusters, and related professionals.

Our eLearning modules help keep our staff up-to-date and let them work for a few minutes at a time, which is great for our busy facility. They use different media to teach new material and provide refresher course content. A short test at the end shows how well each person did and encourages them with the results.

In addition to all our training, SERVPRO owners receive three weeks of intensive training when they initially purchase their franchise. Included in this is a model house, complete with carpeting and other amenities found in the modern residence.

SERVPRO of Hampshire County invests in training and equipment to better serve our community. Call us at (413) 324-1300 for services that make everything "Like it never even happened."

Why SERVPRO Uses High-Tech for Mold Damage in Northampton Homes

5/18/2023 (Permalink)

Mold Near Plug If you find yourself in need of assistance with mold damage remediation, call SERVPRO.

Mold Damage Comes in Different & Surprising Forms

Mold is an aggressive microbe that lives alongside humanity. No matter where we go in Northampton, including our homes, workplaces, children's schools, local restaurants, and even area hospitals, there are microbes. Mold damage occurs if normal microbial populations grow too large.

When mold damages your Northampton dwelling, SERVPRO has the right equipment to eliminate excess mold and make any repairs your house needs. Our ability to tackle mold effectively is why SERVPRO is a trusted remediation service.

Here are some of the methods we use to take care of the worst mold problems:

  • Desiccation
  • Physical removal
  • Anti-microbial agents

Desiccation works best when we remove excess moisture, the source of that unwanted moisture, and take steps to ensure future arid conditions. We may need to do minor plumbing, reset water hoses to appliances, or seal windows. Other sources of unwanted water also can happen, which is why we use infrared imaging cameras, as these detect the temperature of everything on the camera's screen. Mold grows less profusely in drier surroundings than in damp environments.

Removing mold can happen in several ways – scraping with a sharp instrument, dry ice pellets to blast the mold from surfaces, or wiping away from smooth, non-porous surfaces (the easiest). Refinishing surfaces keeps any stains from marring the interior of your residence.

Anti-microbial agents are not always strong chemicals. Concrobium is a salt-based agent that dries into a thin film that is safe to use in residential settings. We also use anti-microbial paints to give your home additional protection.

When rebuilding becomes necessary due to mold, we can do this, as well, providing you with a streamlined service. Our Residential Contractor License is MA HIC 180066.

You can reach the mold experts of SERVPRO of Hampshire County by calling (413) 324-1300. We work hard to do away with mold and its effects, making everything "Like it never even happened."

Understanding What a Water Damage Restoration Team Can Do for Your Northampton Home

4/19/2023 (Permalink)

Moisture Meter Having an issue with water damage in your Northampton home. Call SERVPRO for the help you need.

Water Contamination in Northampton Requires Professional Assistance

Water damage can happen unexpectedly as a result of storms or thanks to water leaks coming from the kitchen sink or bathroom. Regardless of its cause, standing water in a home can result in significant damage, especially if left unattended. Your best option to avoid dire consequences is to call upon a reputable team of experts to tackle each aspect of the remediation process with proven techniques and equipment.  

In Northampton, water damage remediation is possible thanks to SERVPRO and our certified team of water restoration technicians. As we arrive at your home, we thoroughly assess the situation and carefully devise a plan to extract water, sanitize and deodorize your home. We use advanced monitoring devices such as infrared moisture meters and hygrometers to identify where water is hiding and the potential damage. Through the process, we inform you of our progress and assist in preserving undamaged items while discarding those damaged beyond repair.

So How Alarmed Should You Be When You Find Water Damage in Your Home? 

All water damage is potentially harmful, but there are two key aspects to consider: how long the water has been sitting there and what type of water it is. To understand the types of water damage, consider the following:

  • Clean water- typically comes from water heaters or a pipe, and its bacteria load is less concerning. 
  • Gray water can come from an appliance such as your washing machine or dishwasher but may contain chemicals and waste.
  • Black water usually comes from outside the home following a storm or a sewage issue. It can require extensive cleanup and remediation.



SERVPRO of Hampshire County is at your service when disaster strikes. Call us at (413) 324-1300. “Like it never even happened.”

Restorative Cleaning Can Save Northampton Homes from Fire Damage

3/22/2023 (Permalink)

SERVPRO van in front of a tan home Don't despair after fire damage in Northampton. Call SERVPRO for cleanup, "Like it never even happened."

How Do SERVPRO Technicians Clean and Restore Fire Damage in Northampton Homes?   

After fire damage to your Northampton home, professional cleaning and restoration is a much cheaper option than replacing or resurfacing the lost property. Services like SERVPRO, with a team of trained professionals, the right equipment, and experience, can help you get your home restored “Like it never even happened.”  

However, restoring fire damage to your Northampton home is complex, and technicians use a multi-faceted approach to get the job done. The first and most crucial step is to get rid of the smoke and soot residue from various surfaces. Different types of fires can generate other residues, and there is no one method to clean them all. SERVPRO uses multiple techniques and tools depending on the residue and surface involved. The process involves dislodging the soot particles and suspending them in a solution to remove them.  

Applying Cleaning Products 

Most cleaning products that technicians use in your fire damaged Northampton home are water or solvent-based. These products either dissolve, emulsify or suspend the smoke particles. However, these cleaning products can cause damage to the surfaces if the restorers are not careful while applying them. 

SERVPRO technicians use different techniques to control the amount of product applied to limit their effect on the surfaces. The methods can fall into the following three categories:

  • Surface techniques: These techniques prevent the surface of the material from being saturated with the cleaning product, avoid over-wetting and allow the surface to dry quickly. Spray and wipe and foam cleaning are two examples of surface techniques. 
  • Saturation techniques: The surface is saturated with the cleaning agent, which allows for more dissolving action and better extraction of residues and odors. Our restorers use saturation to clean residues from surfaces that can withstand being saturated with products. 
  • Immersion techniques: allow for the greatest application of cleaning products since the material being cleaned is immersed into the cleaning solution. SERVPRO restorers control the temperature, quantity of the agent, and dwell time to get the best results. Ultrasonic cleaners that use sound waves to form and instantaneously implode millions of tiny vapor bubbles are an excellent example of immersion cleaning. 

Removing Water and Rust Stains

Water stains on fabrics or carpets can be a problem during restorative cleaning of fire damage. Our technicians use a special peroxide stain remover to remove the ‘browning’ caused by over-wetting or slow drying. The agent slowly decomposes when mixed with a detergent solution to liberate hydrogen peroxide, which oxidizes the residue removing the stain. 

SERVPRO technicians use an oxalic-phosphorus acid solution to remove rust stains. This strong acidic solution can dissolve rust stains on cotton, silk, synthetic fibers, and carpeting. 

Whatever cleaning technique technicians use, they always ensure the following:

  • The product is safe to use on the material
  • The product is used according to the label instructions
  • Proper safety precautions are followed during the application of the product
  • The product is approved by the EPA and other regulatory agencies

Successful fire damage restoration requires the restorers to thoroughly understand the scientific principles of restorative cleaning. SERVPRO’s trained and experienced professionals understand this and are equipped to handle fire incidents of any size. 

For further assistance, call SERVPRO of Hampshire County at (413) 324-1300; We’re Faster To Any Size Disaster.

Northampton Homes Need Professionals for Water Damage Remediation

3/22/2023 (Permalink)

Water removal equipment with white tubes going into a building SERVPRO technicians strive to preserve and restore water damaged homes and buildings in Northampton.

What Makes SERVPRO so Efficient at Water Damage Restoration in Northampton Homes?   

Apart from harming the property, water damage in your Northampton home can severely disrupt your everyday lifestyle and create stress and uncertainty. Professional restoration experts like SERVPRO can help you get your home to the preloss condition quickly. 

Restoration of water damage to your Northampton home is a multi-step process that requires SERVPRO technicians to use several state-of-the-art pieces of equipment. From inspection devices and extraction pumps to dehumidifiers, we use some of the most advanced equipment in the business. However, we believe that simply having access to the right equipment is not enough to execute an effective restoration. Hence, SERVPRO spends a lot of time and resources training the technicians to use the equipment to get the desired results in the least possible time. We work hard to restore your home “Like it never even happened.”

The Role of Inspection Devices 

One of the most critical steps in water damage restoration of your Northampton home is locating the extent and severity of the damage. The last thing you want is an undiagnosed water issue that continues to damage your property. SERVPRO technicians use various devices to track moisture within the structure before devising an action plan. Some of the devices that we use include: 

  • Moisture sensors
  • Thermal imaging cameras
  • Moisture meters
  • Thermo-hygrometers

While all these pieces of equipment work on different scientific principles, they reveal similar information. The utility of specific equipment depends on several factors, from the type of moisture to the kind of surface involved. 

Thermal imaging cameras, for instance, can quickly reveal the amount of moisture in building materials. SERVPRO technicians use these cameras to promptly estimate the extent of moisture in places that can be difficult to explore using any other equipment. These cameras also provide an easy way to monitor the progress during the restoration process. 

These cameras don't detect the moisture but the temperature differences on the surfaces of the materials. As evaporation causes a cooling effect, the wet areas are usually at a lower temperature than the drier areas. The thermal camera detects this difference and displays it as a picture on the screen.  

Handling Contamination 

When water is present in an environment due to a water damage incident, microbes are bound to grow given enough time and proper conditions. Even if the water is sanitary, to begin with, microbes start amplifying within two to three days. Due to flooding and damaged plumbing issues, water incidents almost always lead to contamination. 

SERVPRO technicians apply a three-step process recommended by the Institute of Inspection Cleaning and Restoration Certification (IICRC) in the S500 standard:

  • Technicians remove the moisture from the structure by drying the environment and reducing the humidity levels.
  • If any material is contaminated, the restorers remove and dispose of it safely according to the regulations.
  • Apply biocides to help slow down or control the growth of microbes

SERVPRO only uses EPA-registered broad-spectrum disinfectants if contamination is suspected. We ensure that the technicians use the products according to the label instructions. 

Microbes are present everywhere; therefore, any amount of restorative cleaning won't make an environment sterile. SERVPRO technicians aim to get the microbial load down to the pre-incident levels during the restorative cleaning. 

If you need assistance with water restoration in your residential or commercial property, call SERVPRO of Hampshire County at (413) 324-1300. Remember, We’re Faster To Any Size Disaster.

Mold Damage in Northampton Homes Needs Expert Management

3/22/2023 (Permalink)

Mold damage on a wall with the caption Suspect mold in your home. Mold damage in your Northampton home can be overwhelming. Contact SERVPRO at first sight of mold for an investigation and remediation efforts.

How SERVPRO Technicians Prevent Mold Damage from Spreading in Your Northampton Home

One of the most significant objectives of professional restorers during the restoration of mold damage in your Northampton home is to prevent it from spreading throughout the building. The mold spores can easily aerosolize during the cleaning process, and spread to unaffected areas.

SERVPRO technicians take steps to prevent this while mitigating the mold damage to your Northampton home. The biggest tool to avoid this cross-contamination is establishing a containment zone containing air-borne spores from migrating from the affected areas. However, containment is only a part of the solution. SERVPRO technicians use various engineering controls in combination with containment to increase the efficiency of the remediation process. 

The Role of Engineering Controls

The goal of these establishing controls is to locate the contamination and take steps to prevent the spores, fragments, and dust from leaving the area. The engineering controls may include-

  • Source control systems like vacuums to remove visible mold
  • Building containment systems and decontamination chambers
  • Monitoring the humidity throughout the process 
  • Controlling air movement within the structure
  • Bagging contaminated material in thick heavy-gauge poly 

If required to address a mold situation, controlled demolition risks spreading the contamination. Hence, SERVPRO technicians take additional steps to prevent it from happening. We use various tools like sanders or saws attached to HEPA vacuum systems. Technicians also ensure that the contaminated building materials are removed carefully.  

SERVPRO technicians also construct a decontamination chamber to provide a transition space between the containment and surrounding clean areas. These chambers enter or exit the contaminated regions and prevent cross-contamination. 

SERVPRO technicians usually construct decontamination chambers using PVC pipes or wood studs covered with one or two layers of 6-mil polyethylene sheeting. "Z" or "T" Plastic flaps are installed on the entry and exit sides. 

Depending on the extent, degree, and type of mold damage, the decontamination chambers can be single, double, or three-staged. 

Airflow and Exchange Rates

SERVPRO technicians use pressure differentials to manage the airflow in your mold damaged Northampton home. While, in theory, both positive and negative air pressure can be used to control airflow, employing negative air pressure is more prevalent in the industry. 

Once the contaminated areas are isolated by erecting polyethylene barriers, they are negatively pressurized relative to the unaffected areas. SERVPRO technicians use an air filtration device (AFDs) equipped with HEPA filters to create negative pressure areas. Once a pressure differential is completed, digital manometers monitor the pressure. 

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) recommends the following regarding negative pressure areas-

  • A pressure differential of ≥5 Pascals should be maintained to prevent dust and asbestos from leaving the contaminated area. 
  • It is essential to have air exchanges between the areas at regular intervals. 
  • Air exchanges from clean to contaminated areas dilute the mold concentrations and help to reduce worker exposure and facilitate the cleanup process. 
  • The IICRC guidelines recommend four air changes per hour for proper containment, ventilation, and dilution. 

Successful mold remediation requires a lot of experience and proper tools. The IICRC certified SERVPRO technicians are always there to help and guide you. Just give us a call; We’re Faster To Any Size Disaster. 

You can reach SERVPRO of Hampshire County at (413) 324-1300.

For Furniture in Need of Fire Restoration Services in Northampton

3/21/2023 (Permalink)

Fire Damage If you find yourself in need of assistance with fire damage remediation, call SERVPRO at (413) 324-1300.

Our Fire Restoration Methods Save Time & Money

SERVPRO provides several types of post-disaster assistance to those living in Northampton. Our fire restoration team works with homeowners to restore their houses and as much of the contents to pre-damaged condition.

When your Northampton property needs fire restoration, you can trust SERVPRO's experience. One of the more significant investments involved in running a household is furniture. Some items carry a much higher price tag than other items, but your family members soon see each new piece as part of their home. We want to help your family by making everything "Like it never happened."

When furniture survives a house fire, pieces rarely do so without some significant and dramatic evidence that reminds everyone of the fire. Putting this traumatic event in the past is much more difficult when reminders surface regularly. Because of this, we do our best to remove such reminders from your good furniture by addressing the following:

  • Soot and ash deposits
  • Absorption of any water from firefighting
  • Persistent odors after cleaning and drying

We launder removable covers in a special detergent. We use handheld cleaning devices that launder attached fabric and extract soils. Some slight abrasive scrubbing with a wood soap removes anything adhered to wood finishes. We provide additional protection with conditioners that enhance the luster of the wooden piece once dried.

Due to their absorbent nature, upholstered furniture often requires extensive time to dry. We use air movers and desiccant machines to make this stage occur as rapidly as possible.

Thermal fogging of the home often greatly diminishes odors. For heavier scents, we use our hydroxyl generators. These produce a harmless gas that breakdown odor-producing molecules and leaves your home with a neutral scent.


SERVPRO of Hampshire County can help your family put a terrible incident in the past where it belongs. Call us at (413) 324-1300 for the attention your family deserves.

Commercial Water Damage Restoration Services for Businesses in Northampton

2/14/2023 (Permalink)

SERVPRO Equipment Reaching Into Building SERVPRO of Hampshire County understands how important your property is. Let us help you out.

SERVPRO Offers Water Mitigation Services to Learning Institutions in Northampton

Commercial water damage restoration is an important service that can ensure learning is not interrupted for long periods. If they are not given the attention they need, and in good time, staff and students may be exposed to an uncomfortable learning environment. With the help of specialized equipment and processes, it is possible to remove the water, dry the buildings, and disinfect and restore all surfaces.

When restoring water-damaged schools in Northampton, SERVPRO technicians perform a site assessment to determine the extent of the damage. Sports facilities, furniture and fixtures, and learning materials are the most affected. There is no single fix-it-all moisture control technique, so we must use several techniques and tools in different areas within the institution. Some of them include the following:

  • Furniture and fixtures: We remove porous materials and upholstered furniture and replace them when it is impossible to get them dry and clean. We can sand chairs and desks with hard surfaces and perform appropriate water damage cleanup and disinfection.
  • Sports facilities: Our SERVPRO technicians drain, clean, and disinfect fields, swimming pools, and gyms. We can then dry the affected areas using commercial air scrubbers, dehumidifiers, and air movers.
  • Learning materials: If it is possible to restore papers and books, we can sub-contract a professional paper conservator to do lyophilization – a freeze-drying process used to preserve them.
  • Specialty Drying: We can use specialized drying procedures such as injection drying to remove moisture from ceilings, walls, and other hard-to-reach areas.
  • Mold remediation: If mold is present, our team performs mold remediation and the necessary disinfection to prevent re-growth.
  • Reconstruction: We recommend this whenever the damage is extensive and impossible to repair.

It is recommended to work with commercial water mitigation technicians certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC). The training our team undergoes helps us to minimize disruption and expenses that result from water damage and restore a functional and safe learning environment.


Don't let unexpected mold, fire, and water damage interrupt your business operations. Call SERVPRO of Hampshire County at (413) 324-1300 and let our certified technicians make it "Like it never even happened." Trust us to handle all your commercial water cleanup needs and return your business to its glory days.