About SERVPRO of Hampshire County

Kevin & Lori Fall

Owners of SERVPRO of Hampshire County

Working out of our 14,000 square foot office/warehouse in Belchertown, MA for the last three years, we have been proudly serving Western Massachusetts and the Pioneer Valley for nearly a quarter century, starting in 1996 in Granby MA, moving to Ludlow in 2003 and finally our new home in Belchertown.  We have a culture of developing exceptional employees from the ground up. Kevin Fall, our owner, has helped to encourage many of our technicians to stay with us for the long haul, with several being with our brand for more than a decade. We are growing and evolving to provide the best possible service to our customers from Palmer to Northampton to the Berkshires.  We’re Faster To Any Size Disaster, and we have the emergency response team available 24/7 to prove it. 

The reputation we have built over the decades here in the heart of Western Massachusetts was not earned exclusively on the hard work in the restoration field, but in the battles that many of our friends and neighbors have to fight every day. We care about our communities and their struggles, and that is why we donate our resources and time to local youth athletic departments, Relay for Life, and awareness and fundraising efforts for Alzheimer’s Research. Because cancer has affected both our staff and our communities on a personal level, we support many efforts of the Jimmy Fund, including the Bell and Hudson Putt-a-Thon and organized walks. 

Our heart is in helping those through traumatic and stressful ordeals – from the multiple colleges in our area to the thousands of homes that depend on our fast and confident response. We have developed a full roster of qualified employees accredited through the Institute of Inspection, Cleaning and Restoration Certification (IICRC) in almost every facet of the industry and have an in-house division of licensed (MA CS-107843) general contractors to handle even more of the work your home or business might need after a disaster. We are the one-stop-shop to make loss incidents. “Like it never even happened.” 

Our SERVPRO of Hampshire County team can show you how we can make a damaged house feel like home again. We are available anytime to help. 

Insurance and Payment Information

For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

We also accept the following credit cards for your convenience:


  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • FSRT - Fire & Smoke Damage Restoration Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • RRRP - Lead-Based Paint Activities and Renovation
  • UFT - Upholstery & Fabric Cleaning Technician
  • WRT - Water Damage Restoration Technician


  • Better Business Bureau
  • Quaboag Valley Chamber of Commerce

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