What our Customers say...


I cannot begin to express how courteous and friendly the team you sent was in such a stressful time. You helped put the whole family at ease. 

My mom couldn’t stop talking about SERVPRO after the fire in her house, and now I know why. My own house has never looked or smelled better after the incident. Thanks. 

I hope that I never need your team again, but if disaster ever does strike, I know that you are the crew I trust. 

Great job performing the fire damage restoration in our restaurant. Without your help we’d have surely lost a grueling battle for survival.

It was amazing to discover how much mold was hidden in our walls. Your team explained what happened and performed quality services we know we can trust, thanks.

Without your help the storm damage would have driven us out of our home for good. Thanks again.

You did a wonderful job repairing our home after the fire and saved a clock that my mother gave me. Thank you for helping me keep her memory alive.

Recommendations from your technicians prevented major storm damage in our home. Glad to have your team available to help.

Your technicians made cleaning up after the fire in our home seem easy. Fast, efficient work that meant a lot to our family. Thanks again.

The storage warehouse we use for shipping has a severe water problem over the weekend. The team sent by SERVPRO got the water out fast and made suggestions to stop it from happening again.

Your team’s response was quick and made me feel comfortable with the decision I made to call. Thanks for getting the mold under control in my home.

A significant part of protecting your retail business involves finding a partner to assist when you are having problems. SERVPRO answered our call for help and secured a lifelong customer.

A purely spectacular mold remediation service you can count on to make things right. Great job, I’ll be recommending you to my friends.

A little change to the grading in our yard and the installation of a sump pump just incase. We’re prepared for storms this year thanks to SERVPRO.

Great job cleaning our home. You can’t smell any smoke or even tell there was a fire. A true team of professionals that are worth recommending.

The mold in our bathroom got way out of hand. Your team got the problem under control fast and made it safe for our children, we couldn’t ask for more.

No flooding in our basement this year even though storms were worse than last year. I am glad we came to you for help and highly recommend other homeowners give you a try.

Our hotel was damaged during a recent storm, leaving us with several broken windows and water damage to deal with. Thanks to your team we are back up and running smoothly.

We had a decision to make. Continue dealing with the spreading threat on our own or call a professional for help. Sure glad we made the call to SERVPRO.

  1. Charles H. – Your team did a fantastic job and made some quality recommendations that should have a huge impact on how storms affect us next year.

Kevin, I cannot thank you enough for saving our equipment at Our Location.

If your pumps did not get up and going when they did, I believe the water would have damaged about $50,000 worth of equipment.

The one automatic saw is only 6 months old, and would definitely have been partially under water if you had not helped us.

Thank you for your quick response and efforts!

Thank you once again Kevin for a great job at one of our properties.  Josh and Brandon were very professional and got a difficult cleanup done quickly and thoroughly.  Your response as always was spot on.  Once again thank you, we will definitely continue to use SERVPRO of Hampshire County for our difficult cleanup needs as they arise.  

Your employees were great!  When you let someone in your home you appreciate feeling comfortable with the services and the providers!  Thanks for a job well done Ben and Mike!

I have a cousin who owns a franchise in another state, I got your name from a competitor and the insurance company.  Many thanks for your service, you staff was courteous and efficient!

I would recommend you to my friends, family and colleagues.

When I recently called Megan about my property, I was very distraught and felt helpless.  A tenant had just move out and left my house in such disarray that I did not think it would ever be saved.  She kept animals in my house....dogs, cats, rabbits as if it were a barn.  She allowed the animals to urinate and defecate on the floors and never cleaned up after them.  The woodwork throughout the house was clawed and doors destroyed.  The dogs actually went through the bathroom door leaving a large hole.  What a nightmare.

Thanks to Megan, your crew and the professional work provided by SERVPRO of Hampshire County, my home is back to normal and once again I have hope!

I could not believe my eyes when I walked into the house yesterday.  Clean and smelling great!  That is what SERVPRO of Hampshire County did for me and my house in Ware, and I could not thank you enough.  SERVPRO was willing and able to assist me in anything I necessary to get the house back to normal, your professionalism is an asset to your business.  I anyone needs assistance with anything within their house, SERVPRO of Hampshire County should be their first and only call!  They get the  job done correctly!  

Thanks again SERVPRO! 

Words cannot express for what I want to say about you and your crew.  You let me know what you were doing and answered all of my questions and let me know what was going on.  Lorenzo and your crew did a GREAT JOB.  I cannot thank you enough for what you did in my home.  You are the BEST!

Thank you to the two receptionists for calling me and letting me know when and the time you were coming to my home.  I would recommend you and your crew any time.  Not only are you all awesome, but YOU ALL ROCK

Thanks Again.

Everyone I have met through SERVPRO has been tremendously personable and professional--which has been a great comfort during the aftermath of the flooding of my basement, an otherwise completely unpleasant situation. Thank you for your efforts! Maia

On time, professional, courteous and thorough. Not a complaint to be had.

Great, prompt service.

Hot Water Heater discharged flooding basement. I was very pleased with all the SERVPRO of Hampshire County team members. They all were professional and took the time to explain things. Thank you

I was very happy with the (Duct Cleaning) job.

Ben and Nancy are the best thing since sliced bread!

Thank you Kevin and staff for your immediate response and helping us clean up after our restaurant had a fire. You had us open the next day and minimized our down time during a chaotic incident.

I can't thank you all enough for outstanding work you did for us. Absolutely went above and beyond any expectations we had . Professional staff and personal attention to every detail. Thank you so much for your quick response and immediate help. Words cannot express our gratitude enough!

Top notch service since the moment Kerrie contacted Megan. Extremely professional.

Dear Kelly, Kevin, Alex, Victor, Ben, Lorenzo et al!

Thank you so very much forthe excellent care you took of my mother's house (in Longmeadow) and me.  It was a mammoth task -- 5 dumpster loads and a hot steamy summer -- but you handled it with grace.  Small blips were graciously responded to, and the results are most satisfying.  May the rest of your summer be prosperous and cool.   My deepest gratitude.